IT Software Solutions for Business

IT Software Solutions for Business

The rapid pace of globalization over the past decade has been largely driven by developments in Information and Communication Technology (ICT). IT specialists are increasingly in great demand in several areas, one of which is providing software solutions for businesses.

The development of software solutions to improve business productivity encompasses many different skills and disciplines. Key to these is an awareness of the fast changing nature of the industry and the ability to keep up with the rapid pace of change.

IT software solution professionals always work closely with clients to modify existing systems or create new systems. They may modify “off the shelf” software and integrate it into the existing systems. They often work as part of a team of software professionals responsible for the requirement specification, system analysis and design, construction, testing, training, and implementation, as well as maintenance of a business software system.

The tasks performed by IT software solution professionals include but are not limited to the following:

  • Review current system and present ideas for improvement, including cost benefit analysis
  • Analyse and specify user requirements
  • Produce detailed specifications for new systems or for modifications to existing systems
  • Develop software systems and test the software solution thoroughly
  • Prepare user training materials, train users, and present the software solution to users
  • Install, implement, and maintain the software system

IT software solutions professionals can be employed in large, medium, and small enterprises as software engineers, in consulting firms as consultants, and in software houses as contractors.

They can operate in a wide variety of roles including in a development role to tailor-make or customize software solutions, in a supporting role to operate systems, in a business analyst role to provide solutions to simplify and automate routine office and business activities, as well as in a training role to train users in using the application software.

Score Guidelines:

  • Work organization and management – 5%
    • The principles and practices that enable productive team work
    • The principles and behaviour of systems
    • The aspects of systems that contribute to sustainable products, strategies and practices
    • How to take initiatives and be enterprising in order to identify, analyse, and evaluate information from a variety of sources
    • Plan each day’s production schedule according to available time and take into account time limitations and deadlines
    • Apply research techniques and skills to keep up-to-date with the latest industry guidelines
    • Review own performance against the expectations and needs of the client and organization
  • Communication and interpersonal skills – 5%
    • The importance of listening skills
    • The necessity of using discretion and confidentiality when dealing with clients
    • The importance of resolving misunderstandings and conflicting demands
    • The importance of establishing and maintaining customer confidence and productive working relationships
    • The value of written and oral communication skills
    • The individual shall be able to:
      • Use literacy skills to:
        • Follow documented instructions from a supplied guide
        • Interpret workplace instructions and other technical documents
        • Interpret and understand systems specification documents
        • Keep up-to-date with latest industry guidelines
      • Use oral communication skills to:
        • Discuss and offer suggestions regarding a system specification
        • Keep client updated regarding system progress
        • Negotiate with client regarding project budget and timeline
        • Gather and confirm client requirements
        • Present the proposed and final software solution
      • Use written communications skills to:
        • Document a software system (e.g. technical document, user guide)
        • Keep client updated regarding system progress
        • Confirm that the created application meets the original specificationsand obtain user sign-off for completed system
      • Use team communication skills to:
        • Collaborate with others to develop the required outcomes
        • Work well in group problem solving
      • Use project management skills to:
        • Prioritize and schedule tasks
        • Allocate resources to tasks
  • Problem solving, innovation, and creativity – 5%
    • The common types of problem which may occur within software development
    • The common types of problem which may occur within a business organization
    • Diagnostic approaches to problem solving
    • Trends and developments in the industry including new platforms, languages, conventions, and technical skills
    • The individual shall be able to:
      • Use analytical skills to:
        • Synthesize complex or diverse information
        • Determine the functional and non-functional requirements of thespecification
      • Use investigation and learning skills to:
        • Obtain user requirements (e.g. interviews, questionnaire, documentsearch and analysis, joint application design, and observation)
        • Research encountered problems independently
      • Use problem-solving skills to:
        • Identify and resolve problems in a timely manner
        • Gather and analyse information skillfully
        • Develop alternatives for decision making, select the most appropriate alternative and produce the required solution
  • Analysing and designing software solutions – 30%
    • The importance of considering all possible options and deriving the best solution based on sound analytical judgment and the client’s best interests
    • The importance of using system analysis and design methodologies (e.g.
    • Unified Modelling Language, Model-View-Control (MVC) softwareframework, Design Patterns)
    • The need to be up to date with new technologies and able to make a judgment about the appropriateness of adopting them
    • The importance of optimization of system design with an emphasis on modularity and reusability
    • The individual shall be able to:
      • Analyse systems using:
        • Use Case modelling and analysis (e.g. Use Case Diagram, Use Case Description, Actor Description, Use Case Package)
        • Structural modelling and analysis (e.g. Object, Class, Domain Class Diagram)
        • Dynamic modelling and analysis (e.g. Sequence Diagram, Collaboration Diagram, State Diagram, Activity Diagram)
        • Data modelling tools and techniques (e.g. Entity Relationship Diagram, Normalization, Data Dictionary)
      • Design systems using:
        • Class Diagram, Sequence Diagram, State Diagram, Activity Diagram
        • Object design and package
        • Relational or object database design
        • Human-computer interface design
        • Security and controls design
        • Multi-tier application design
  • Developing software solutions – 40%
    • The importance of considering all possible options and deriving the best
    • solution to meet the user requirements and the client’s best interests
    • The importance of using system development methodologies (e.g. object-oriented technology)
    • The importance of considering all normal and abnormal scenarios, and exception handlings
    • The importance of following standards (e.g. code convention, style guide, user interface designs, managing directories, and files)
    • The importance of accurate and consistent version control
    • Using existing code as a basis for analysis and modifications
    • The importance of selecting the most appropriate development tool from those provided
    • Use database management system to construct, store and manage the data for the required system (MySQL or SQL Server)
    • Use latest software development environments and tools to modify existing codes and write new codes of a client-server based software solution (.NET or Java)
    • Evaluate and integrate appropriate libraries and frameworks into the software solution
    • Build multi-tier applications
    • Construct a web enabled and/or mobile interface for client-server based system
  • Testing software solutions -10%
    • Troubleshoot common software applications problems
    • The importance of thoroughly tested solutions
    • The importance of documenting testing
    • The individual shall be able to:
      • Plan testing activities (e.g. unit testing, volume testing, integration testing, and acceptance testing)
      • Design test cases with data and check results of test cases
      • Debug and handle errors
      • Report on the test process
  • Documenting software solutions – 5%
    • The importance of thoroughly documenting developed solutions
      • Produce professional quality:
        • User documentation
        • Technical documentation